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Clean up the email ticket email templates#16

H

The email templates should be simplified and cleaned up.

Initial email: When the initial email is sent, a quick thanks and “your ticket was received” is good.
Comments The comment email should not have additional HTML added. Just enough to communicate the new comment (and the last one).

7 months ago
H
Changed the status to
Planned
7 months ago
M

Simplicity is key here – keep all email correspondence as basic and as close to a ‘real’ email as possible. Think of the most popular, modern ticketing systems like Zendesk, HelpScout and Freshdesk.

7 months ago
1
H
Changed the status to
Completed
2 months ago