Changelog
Follow up on the latest improvements and updates.
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new
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Release Notes 2024.04.03
- 🦄 Billing- To better support our accounting integrations and US customers we now sync the tax rates from Xero/QBO into Gorelo. Tax rates can be set on the product/bundle, contract and invoice.
- ✨ Alerts- Creating a ticket via Alerts now navigates you to the ticket
- ✨ General- Enter key can now be used on dropdown/list items
- ✨ General- Performance improvements for the technician API
- 🐛 Tickets- Multi-select delete icon has been moved to far-right position
improved
fixed
Release Notes 2024.03.28
- ✨ Tickets- Empty third-party conversations can now be deleted
- ✨ Tickets- Comment post popup has been simplified
- ✨ Contacts- Banners can now be added to contacts
- ✨ Contacts- Editing a contact from a ticket now navigates you to a new tab
- ✨ Alerts- Number badge that represents critical alerts is now persistent and synced across all users
- ✨ Alerts- Number stack is now generated via the API
- ✨ General- Email logs are now generated for Cc recipients
- ✨ General- Performance improvements for the technician API
- ✨ Search- All tickets can now be shown in chronological order (no keyword required)
- 🐛 Documents - Fixed an issue with scroll state management in the document preview
new
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Release Notes 2024.03.25
- 🦄 Tickets- PDF and common image attachments can now be viewed in a popup
- ✨ Tickets- Read/Unread toggle has been added to multi-select options
- ✨ Tickets- Public comment editor can now easily be accessed in 1-click
- ✨ Tickets- Contact pill in the comment editor now shows the contact card popup when clicked
- ✨ Alerts- Multi-selecting alerts from the same client now allows creating a ticket
- ✨ Alerts- Memory alerts now show the top 10 processes
- ✨ Alerts- CPU alerts now show the top 10 processes
- ✨ Assets- Policy scripts can now be run on demand (like checks)
- ✨ Assets- API endpoints have been segregated to fill alerts on login tick and alert popup
- ✨ Policies- 'Must not match any of these tags' is now available
- ✨ Uptime- List navigation and view performance improvements
- ✨ Documents- List navigation and view performance improvements
- ✨ Integrations- Client mapping is now in alphabetical order with archived clients excluded
- 🐛 Tickets- Fixed an issue where the client focus was not applying properly
- 🐛 Tickets- Fixed an issue where a ticket occasionally could not be scheduled
- 🐛 Tickets- Fixed an issue where unsaved views we not refreshing live
- 🐛 Clients- Fixed an issue where Address Line 2 was not auto-populating
improved
fixed
Release Notes 2024.03.13
- ✨ Alerts- List navigation and view performance improvements
- ✨ Assets- List navigation and view performance improvements
- ✨ Tickets- Reply-To headers are now honoured on new inbound tickets
- 🐛 Contracts- Fixed an issue where expired contracts could still generate an invoice
- 🐛 Tickets- Fixed an issue where the final action of a shortcut would not trigger
- 🐛 Tickets- Fixed an issue where multi-selecting tickets for deletion could fail
- 🐛 Products- Fixed an issue where importing could fail without a reason
- 🐛 Assets- Fixed an issue where the list would not sort as expected
- 🐛 Alerts- Fixed an issue where the action icons were not appearing on certain assets
- 🐛 Invoices- Fixed an issue where Time Spent was not reflected properly when updated from the invoice
- 🐛 Tickets- Fixed an issue where emojis would appear in code snippets
- 🐛 Invoices- Fixed an issue where client specific products could not be edited
improved
fixed
Release Notes 2024.02.28
- ✨ Tickets- List navigation and view performance improvements
- 🐛 Tickets- Fixed an issue where email forwarded from another Gorelo tenant would not generate a ticket
- 🐛 Clients- Fixed an issue where the Ticket filter would not apply properly
- 🐛 Bundles- Fixed an issue where bundles could not be synced to contracts
- 🐛 Tickets- Fixed an issue where overriding billing settings would not apply to the contract
new
improved
fixed
Release Notes 2024.02.01
- 🦄 Assets- An early version of Custom Assets is now available!
- 🦄 Assets- Status and history of checks are now available offline
- ✨ Assets- Serial numbers are now indexed in search
- ✨ Assets- 'Auto download and schedule the install' option has been added for patching
- 🐛 Assets- Fixed an issue where the list filter was only working on the current page
- 🐛 Contracts- Fixed an issue where dynamic quantities were not applying as expected
improved
fixed
Release Notes 2024.01.17
- ✨ Alerts- Added a new 'keyword' field for view filtering
- ✨ Alerts- Event log 'fail when doesn't contain' now shows number of successful events found
- ✨ Assets- Agents upgraded to .NET 8
- ✨ Assets- Install script now checks for administrative permission
- ✨ Scripts- Implemented a 'run once' option
- ✨ Scripts- File checksum is now compared before downloading
- ✨ Contracts- Invoice configuration has been simplified
- 🐛 Tickets- Fixed an issue where Cc's were not being added to the ticket
- 🐛 Tickets- Fixed an issue where Time Entries weren't displaying correctly in the timeline
improved
fixed
Release Notes 2023.12.13
- ✨ Assets- Alert suppression of 4 hours is now on by default
- ✨ Docs- Editing a document now opens in a new tab
- ✨ Invoices- Attachment UI has been improved
- ✨ Assets- Agent update size has been reduced
- 🐛 Settings- Fixed an issue where users without the Alerts role were receiving API errors
- 🐛 Assets- Fixed an issue where moving an asset to a new client would display incorrectly
- 🐛 Uptime- Fixed an issue where ledger design resulted in offline connections in the UI
improved
fixed
Release Notes 2023.12.07
- ✨ Alerts- Navigating back from an Asset now takes you to Alerts (browser back or closing tab)
- ✨ Alerts- Multiselect and ignore is now available
- ✨ Assets- SentinelOne is now supported in the specific AV check
- ✨ Tickets- Timeline entry is now generated when deleting checklists
- 🐛 Settings- Fixed an issue where the email display name was not appearing as intended
- 🐛 Tickets- Fixed an issue where changing the ticket title would not generate a timeline entry
- 🐛 Tickets- Fixed an issue where assets could not be added to tickets
new
improved
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Release Notes 2023.11.29
- 🦄 Assets- Banners are now supported on assets and allow linking documents via //document
- ✨ Assets- Columns can now be individually filtered
- ✨ Contacts- Columns can now be individually filtered
- ✨ Tickets- Checklists can now be deleted
- ✨ Integrations- Primary domain is now shown when mapping M365 tenant's
- 🐛 Assets- Fixed an issue where pagination on the asset list would occasionally reset
- 🐛 Mobile- Fixed an issue where client name was not appearing on native iOS/Android notifications for connectivity alerts
- 🐛 Mobile- Fixed an issue where location name was not appearing on native iOS/Android notifications for uptime alerts
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